Returns & Refunds
48-Hour "No Questions" Returns
If the fit isn't right or you just don't vibe with it, you can return it within 48 hours of delivery.
How to Return
- Go to your Profile > Orders.
- Select the item and click "Request Return".
- Our rider will pick it up from your hostel room within 24 hours.
Refunds
Refunds are processed instantly to your Roorq Wallet or within 3-5 business days to your original payment method.
Non-Returnable Items
Mystery Boxes and Underwear/Socks are final sale and cannot be returned.
